zo365 Terms and Conditions

zo365 is an online gaming platform operated for users in Bangladesh, offering live casino, sports betting, slots, fishing games, and a variety of other games. On this page, the words "zo365", "we", "platform", or "service" are used interchangeably.

These terms and conditions ("Terms") apply to the use of all services on the zo365 platform. When you access this site, create an account, or play any game, you automatically agree to these Terms. If you do not agree with any of the terms, please refrain from using the platform.

zo365 reserves the right to modify these Terms at any time. If you continue to use the site after any changes, you will be considered to have accepted the updated Terms. We therefore recommend reviewing this page regularly.

2.1 Age Requirement

To open an account and use any services on the zo365 platform, you must be at least 21 years of age. Use of this platform by minors is strictly prohibited. Identity documents may be requested at any time for age verification purposes. Registering with false information will result in account cancellation and all winnings may be forfeited.

2.2 One Person, One Account

Each person may open only one account. If a single person holds multiple accounts, those accounts will be closed and all associated bonuses and winnings will be cancelled. Rules regarding multiple accounts from the same household also apply.

2.3 Providing Accurate Information

You must provide accurate and complete personal information at the time of registration. zo365 reserves the right to suspend or cancel an account if incorrect information is provided. If you need to update your information, please contact the support team.

2.4 Account Security

Your account login credentials, password, and session are entirely your responsibility. You may not allow anyone else to use your account. If you suspect any unauthorized access, notify the support team immediately.

3.1 Accepted Payment Methods

The following payment methods are currently supported on the zo365 platform:

• bKash — Bangladesh's most widely used mobile banking service.
• Nagad — The digital financial service of Bangladesh Post Office.
• Rocket — Dutch-Bangla Bank's mobile banking wallet.

Transactions through any method other than these three are not accepted.

3.2 Minimum Deposit and Withdrawal

The minimum deposit amount for each payment method is ৳200. The minimum withdrawal amount is ৳800. Transactions below these amounts cannot be processed.

3.3 Withdrawal Timeframe

Approved withdrawal requests are generally completed within 30 minutes to 3 hours. However, delays may occasionally occur due to identity verification or other reasons.

3.4 Withdrawal Conditions

The following conditions must be met before submitting a withdrawal request:

• The account identity must be fully verified.
• The wagering requirements for any applicable bonus must be fully met.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals will be processed provided there is no active fraud investigation.

3.5 Transaction Currency

All transactions on the zo365 platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

4.1 Welcome Bonus

New users are eligible to receive a 150% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500.
• Deposit ৳8,000 → ৳5,000 bonus → total balance ৳13,000.

The bonus amount will not exceed ৳5,000 under any circumstances.

4.2 Wagering Requirements

Before withdrawing the welcome bonus, a 10x wagering requirement must be completed. Wagering is calculated on the bonus amount only, not the deposit amount. Example:

• ৳1,500 bonus × 10 = total ৳15,000 must be wagered before withdrawal.

Bonus winnings cannot be withdrawn until the wagering requirement is met.

4.3 General Bonus Terms

• Each bonus offer applies to each person only once.
• Claiming a bonus more than once from the same household, device, or IP address is prohibited.
• zo365 reserves the right to modify or cancel any bonus offer.
• For any questions about bonuses, please contact the support team.

4.4 VIP Program

zo365's VIP program has five tiers, with weekly cashback benefits available at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

Users have the opportunity to advance to higher tiers based on their activity and contributions.

5.1 Fair Play Policy

zo365 is committed to ensuring fair play. All games are operated through certified software providers, with results determined by an impartial Random Number Generator (RNG). Any attempt by a user to influence game outcomes through technical means is a direct violation of platform policy.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using bots, scripts, or automated software.
• Abusing games with the intent to circumvent bonus terms and conditions.
• Repeatedly claiming bonuses using multiple accounts.
• Attempting to defraud the platform by coordinating with other players.
• Exploiting any technical errors or bugs.

If such activities are detected, the account will be immediately cancelled and all winnings will be forfeited.

5.3 Policy on Technical Errors

If an incorrect bonus or reward is issued due to a technical error, zo365 reserves the right to reverse that amount. All bets placed during a technical malfunction may be declared void.

5.4 Sports Betting Policy

In the sports betting section, all bets will be settled according to the established rules. If an event is cancelled or unresolved, the related bets may be refunded. In any dispute regarding betting markets, zo365's decision will be considered final.

6.1 Personal Data Protection

zo365 uses SSL encryption technology to protect users' personal information. Your data will not be sold or rented to third parties. However, information may be shared with authorities where legally required. For more details, please read our Privacy Policy.

6.2 Identity Verification (KYC)

zo365 may request identity verification documents at any time to prevent fraud and ensure secure services. If the required documents are not provided, withdrawals or account features may be temporarily suspended.

6.3 Anti-Money Laundering

zo365 complies with anti-money laundering (AML) policies. Suspicious transactions will be investigated and relevant authorities will be notified if necessary. Using the platform for any illegal purpose is prohibited.

zo365 believes that gaming is a form of entertainment and should never be a substitute for a primary income. We encourage users to play responsibly.

• Do not bet beyond your means.
• Do not attempt to use gaming as a source of income.
• Do not play under the influence of alcohol or any other substance.
• Set a defined budget and time limit before playing.

For support related to gaming addiction, please visit our Responsible Gaming page.

8.1 Complaints Process

If you have a dispute or complaint regarding any service, please contact our support team first. We provide assistance 24/7 via live chat and email. We will review your complaint properly and work to resolve it quickly.

8.2 Limitation of Liability

zo365 is not liable for:

• Loss caused by internet connection disruptions.
• Account information being compromised due to the user's own negligence.
• Delays or errors from third-party payment services.
• Game sessions ending due to unexpected technical failures.

8.3 Right to Terminate Accounts

zo365 reserves the right to close an account without notice in the following circumstances:

• Serious violation of the terms and conditions.
• Evidence of fraudulent activity or fraud.
• Providing false identity or documents.
• Organised group abuse in relation to betting.

9.1 Intellectual Property Rights

The logo, brand name, design, content, and software of the zo365 platform are the sole property of zo365. Users may not copy, republish, or redistribute these materials for any commercial purpose.

9.2 Changes to Terms

zo365 may modify these Terms at any time. Users will be notified of significant changes where possible. However, it remains the user's own responsibility to read the updated Terms in a timely manner.

9.3 Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to be fully effective.

9.4 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between zo365 and the user. Any previous oral or written understandings are superseded by this agreement.