zo365 Privacy Policy

zo365 is a trusted online gaming platform committed to providing a safe and enjoyable experience for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities.

The purpose of this privacy policy is to clearly inform you of what information zo365 collects, why it is collected, how it is used, and what steps are taken to protect your information. We never sell your information to third parties without your permission, and we do not use it for any unlawful purpose.

This policy applies to the zo365 website, mobile platform, and all related services. It remains in effect whenever you access the zo365 platform or use any of its services.

zo365 collects various types of information. This information falls into two main categories:

2.1 Information You Provide Directly

When you voluntarily provide information to zo365, the following may be collected:

• Full name and identity details
• Date of birth (for age verification — only persons aged 21 or above may open an account)
• Email address and contact details
• Mobile number (linked to bKash, Nagad, or Rocket)
• Financial information related to transactions
• Account login credentials (password stored in encrypted form)
• National ID card or other document details for identity verification

2.2 Automatically Collected Information

The following information may be collected automatically while you use the zo365 platform:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Website browsing activity and page visit logs
• Gaming activity information (bet amounts, win details, etc.)
• Session duration and login/logout times
• Information collected through cookies and similar tracking technologies

zo365 uses collected information only for specific and legitimate purposes. We use your information for the following reasons:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Managing bonuses and promotional offers
• Ensuring VIP program benefits
• Providing 24/7 customer support

3.2 Security & Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and preventing fraud in financial transactions
• Verifying age and preventing access by minors
• Protecting against the creation of multiple accounts

3.3 Responsible Gaming

• Monitoring gaming behavior to identify signs of problem gambling
• Managing self-exclusion and limit-setting requests
• Providing information and support related to responsible gaming

3.4 Platform Improvement

• Improving the website and gaming experience
• Identifying and resolving technical issues
• Personalizing content according to user preferences

zo365 applies the highest industry-standard technical and organizational measures to protect your personal information.

4.1 Technical Security Measures

• SSL Encryption: All data exchanged between you and our servers is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — it is transformed using a strong hashing algorithm.
• Firewall Protection: Our servers are protected by advanced firewalls that prevent unauthorized access.
• Secure Payment Processing: All financial transactions via bKash, Nagad, and Rocket are completed through encrypted channels.

4.2 Data Retention Period

We retain your information only for as long as necessary. All information is stored while your account is active. After an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.

zo365 does not sell or commercially rent your personal information. However, information may be shared in the following specific circumstances:

5.1 Service Provider Partners

zo365 works with certain trusted service providers who perform specific tasks on our behalf. These include payment processors (bKash, Nagad, Rocket), technology service providers, and game software suppliers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These partners may only use information for the designated purpose and are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be provided to authorities to comply with court orders, requests from investigative authorities, or requirements under applicable law.

5.3 Protection of Life

In emergency situations where a person's life or safety is at risk, necessary information may be shared with the relevant authorities.

The zo365 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences, such as language settings and display options.
• Analytics Cookies: Collect information about platform usage to help improve our services.

6.2 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some website features to not work properly.

As a registered member of zo365, you have several important rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information in your account.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (however, some information may need to be retained due to legal obligations).
• Right to Data Portability: You may request a copy of your information in a machine-readable format.
• Right to Restriction of Processing: In certain circumstances, you may request that processing of your information be restricted.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, please contact our support team.

zo365 handles financial transactions through popular mobile banking services in Bangladesh. We support three methods:

• bKash: Bangladesh's most widely used mobile banking service.
• Nagad: The mobile financial service of Bangladesh Post Office.
• Rocket: The mobile banking service of Dutch-Bangla Bank.

zo365 never sees your mobile banking credentials (PIN, password). All payments are completed through the respective provider's secure gateway. We only store transaction reference numbers and amount-related information.

zo365 is a responsible gaming platform. Only persons aged 21 or above may create and use an account on zo365. We do not knowingly collect any information from minors.

An age verification process is followed at the time of account registration. If a minor's account is identified, it will be closed immediately and all associated information will be deleted.

If you believe a minor is using this platform, please contact us.

zo365 may update this privacy policy from time to time as needed. Whenever a significant change is made, we will:

• Publish the updated policy on the website
• Note the date of the change in the "Last Updated" section
• For significant changes, attempt to notify registered users by email

Continued use of the zo365 platform after a change is made will be considered as your agreement to the updated policy. We therefore recommend that you visit this page regularly to check whether any changes have been made.

If you have any concerns or complaints about how your personal information is handled, zo365 is committed to resolving them. The complaints process is as follows:

1. First, contact our customer support team. Our 24/7 live chat and email support are available in both Bengali and English.
2. Provide detailed information about your complaint so we can resolve it quickly and effectively.
3. We will review your complaint and make every effort to respond as soon as possible.
4. If needed, the matter will be escalated to higher authorities and you will be kept informed of the resolution.